Calendar

Calendar is where you see every booking coming in from your public page, plus where you can create appointments yourself and review cancellation requests from clients.

The tabs

• Week — a weekly grid view (Day and Month views are also available) showing every appointment across your team. This is where you create appointments manually.
• Upcoming — a list of your confirmed appointments that are coming up, grouped by day (Today, Tomorrow, and following dates).
• Clients — bookings from new or guest clients, with a counter showing how many you have.
• Cancellations — cancellation requests sent by clients from their own portal, waiting for your approval.
• Conflicts — existing appointments that now overlap with a holiday or time off you've added afterward.

Bookings are confirmed instantly

Every client booking — whether they're signed in with an account or booking as a guest — is confirmed instantly as soon as it's submitted. There's no more 24-hour review window: the appointment shows up right away in Upcoming and in the week view.

What does change depending on how the client booked is the Clients tab: that's where bookings from guests and from clients booking with you for the first time show up, with a Contacted / Confirmed button to mark that you've already called or messaged them to confirm the details in person — something some businesses do as an extra step even though the booking is already confirmed in the system. Use the All filter if you only want to see a certain type of client.

Creating an appointment manually

If a client calls you or walks in without having booked online, you can add the appointment yourself:

1. Go to the Week tab and click Add appointment on an open slot (or the equivalent button in the view).
2. In the New appointment form, choose the Service and, if you work as a team, the Provider.
3. Adjust the Date and Time if they're different from the slot you clicked. If the time falls outside your working hours, you'll see a note ("Outside business hours"), but you can still create the appointment.
4. If the slot overlaps a holiday or team time off, you'll see a note naming that closure — you can still proceed if needed.
5. Enter the Client name (required) and, optionally, their Email and Phone.
6. Add internal Comments if you want to leave notes about the appointment.
7. Check Send confirmation email and/or Send confirmation via WhatsApp (this one only shows up if you have WhatsApp booking enabled — see the WhatsApp guide) if you want the client to get notified.
8. Click Create appointment.

To edit an existing appointment, open it and click Modify — it's the same form, titled "Modify appointment" with a Save changes button.

Past appointments: charging and result

Opening an appointment that's already happened shows two buttons:

• Charge — opens a payment method picker: Cash, Card, or one of the client's active bonos (if they have any — see the Bonos guide). Picking one marks the appointment paid and completed instantly — there's no separate "mark as completed" step.
• No-show — marks the appointment as a no-show, without recording any payment.

Once an appointment is paid or marked no-show, you'll see a read-only summary instead of the two buttons; click Edit next to it to bring the buttons back and correct a mistake. If the payment is already applied to a bono, change it from the Bonos page instead.

Right after charging, you may be asked whether to generate an invoice — see the Invoicing guide.

Cancellations

When a client with an account requests to cancel their appointment from their own portal, the request shows up in the Cancellations tab with a "Cancellation requested" badge, instead of being cancelled automatically. From there you can:

• Approve — confirms the cancellation; the client is notified by email.
• Deny — rejects the request and the appointment stays as it was.

You can also cancel any appointment directly yourself (confirmed or not) without going through this tab, by opening it and clicking Cancel appointment.

Conflicts

If you add a holiday or team time off (see Availability) and you already had appointments scheduled in that slot, they'll show up in the Conflicts tab along with the holiday or time off they overlap, so you can decide whether to reschedule them or leave them as is.

Automatic notifications

Every time a new booking comes in, you get an email alert. Your clients also get an email confirming their appointments, and an email if you cancel one.

Next up

Read Clients to see how to manage your client list, their history, and private notes.